About Us
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Capital Cleaning & Concierge was established by Cheryl Schwarz in 2003, bringing 21 years of service experience as a businesswoman and entrepreneur to the Madison, WI and surrounding areas.
Since then, we have developed a reputation for quality, because we pride ourselves on hiring the highest quality professionals who arrive on time and in uniform, ready to provide your scheduled services. Whether we are cleaning your home, driving your children, picking up important medication or the family’s groceries, we take great care to ensure that your wishes are observed and that special requests are remembered and followed precisely.
Of course we are fully licensed, bonded, and insured, providing you peace of mind as we work in your home, office or business location or as we care for your pets or loved ones.
Capitol Cleaning & Concierge has earned the Esteemed 2013, 2014, 2015, and 2016 Angie’s List Super Service Award that reflects the company’s consistent high level of customer service.
Capitol Cleaning & Concierge has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013-2016.
“Everyone’s home and lifestyle is a little different. I personalize my service to meet your needs and exceed your expectations.”
“Only about 5 percent of the companies that Capital Cleaning and Concierge competes with in the Madison area are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”
Angie’s List Super Service Award winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the Super Service Award logo next to company names in search results on AngiesList.com.
Cancellation Policy Home cleaning and all services
All work that has been booked has a cancellation policy. Capital Cleaning & Concierge requires a 48 hour cancellation notice. Clients will be responsible for the payment of 50% of the entire canceled block of time if cancellation does not occur more than 48 hours prior to the scheduled appointment, unless of an emergency. This includes all services provided.
In addition to our policy if we show up to your scheduled service and you are not home you will be charged the full amount for service. We ask all clients to mark their calendars for dates of service.
Customers will be asked to send a letter confirming that they are aware of this policy and agree.